Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and KeyEase Inc. (“KeyEase,” “Kaydency,” “we,” “us,” “our”), a corporation registered in Vancouver, British Columbia, Canada. They govern your access to and use of kaydency.app and the Kaydency service (collectively, the “Service”). By creating an account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

• Customer — the organization or individual that has an account with Kaydency.
• User — each individual who signs in to the Service under a Customer’s account.
• Workspace — an organization and its teams, members, deals, contacts, documents, and related records held in the Service.
• Content — any text, files, documents, contact records, messages, prompts, or other materials you upload to or generate within the Workspace.
• Integrations — third-party services you choose to connect to your account, such as Gmail or Outlook.
• AI Output — text, summaries, drafts, extractions, answers, or other materials generated by AI features of the Service.

Kaydency is a commercial-lease deal management service. It provides drill-down timelines for lease deals, AI-assisted clause extraction from uploaded lease documents, document storage, a contact CRM for tenants and landlords, AI-drafted notices and briefs, and optional Gmail/Outlook integrations.

Kaydency is a software service, not a law firm. It does not provide legal, tax, financial, or other professional advice, and using the Service does not create a lawyer-client relationship. Decisions about real-estate deals, lease negotiation, notice timing, and document execution should be made with qualified professionals.

You must be at least 18 years old and capable of forming a binding contract under the laws of your jurisdiction to use the Service. Authentication is provided by Clerk; you are responsible for keeping your credentials confidential and for all activity that occurs under your account. You will keep your contact information current and notify us promptly if you suspect unauthorised use of your account by emailing security@kaydency.app.

Creating an account creates an organization by default unless you are joining an organization that already exists. The first member of an organization is its owner and may invite or remove other members, subject to these Terms.

Kaydency is currently in a free public beta. During beta:

• the Service is provided “as is” and may change, be interrupted, or be discontinued in whole or in part with limited notice;
• we offer no service-level commitments on uptime, response times, or data durability;
• we may add usage limits or remove features as we learn from real-world usage;
• we will give reasonable notice before introducing paid plans, and we will not start charging you without first making the price and the upgrade decision clear to you inside the Service.

You retain all rights in the Content you upload to or generate in the Service. You grant KeyEase Inc. a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, index, embed, and otherwise process the Content solely as needed to provide, secure, support, and improve the Service for you and your Workspace, including transmitting Content to AI sub-processors for extraction, summarization, and answer generation as described in our Privacy Policy.

We do not use your Content to train general-purpose AI models. You are responsible for the lawfulness of the Content you upload — including ensuring that you have the rights necessary to upload third-party documents, contact information, and personal data, and that the upload complies with applicable privacy law (including PIPEDA, BC PIPA, the EU/UK GDPR where it applies, and Canada’s anti-spam legislation for any contact data you import).

You agree not to use the Service to:

• violate any law or third-party right;
• upload malware, attempt to gain unauthorized access, or probe or load-test the Service;
• reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by applicable law;
• send spam or unsolicited messages, or violate Canada’s anti-spam legislation (CASL) or comparable laws;
• circumvent any rate limits, quotas, or authentication;
• impersonate any person or misrepresent your affiliation;
• upload sensitive categories of personal information not contemplated by the Service — for example government identification numbers, payment card numbers, health information, or biometric identifiers — without our prior written agreement;
• use the Service to build, train, or evaluate a competing product or model.

Connecting Gmail, Outlook, or any other integration is optional and is governed by the provider’s own terms in addition to these Terms. We use OAuth tokens with the minimum scopes described in our Privacy Policy. Disconnecting an integration revokes the OAuth tokens stored by Kaydency but does not by itself delete data that has already been imported into your Workspace.

You remain solely responsible for any decision you make and any action you take based on AI output. We are not liable for losses, missed deadlines, or other consequences arising from your reliance on AI output.

The Service is free during beta. If we introduce paid plans we will display the current price and plan terms inside the Service before you are charged, and we will require an affirmative upgrade decision from you to start a paid subscription. Billing is processed by Stripe; by upgrading to a paid plan you also agree to Stripe’s terms applicable to customers of merchants on the Stripe network.

Taxes are your responsibility, except for taxes we are required by law to collect, which we will add to your invoice.

You may stop using the Service at any time and delete your account from your Settings (see the data-retention section of the Privacy Policy for what happens to your Content).

We may suspend or terminate your access to the Service if you materially breach these Terms, if your use creates a security risk for the Service or other Customers, if continued use could expose us to legal liability, or if your account is inactive for an extended period. We will give reasonable notice where practicable. Sections that by their nature should survive termination — including intellectual property rights, disclaimers, limitations of liability, indemnification, and governing law — survive.

The Service depends on third-party infrastructure and service providers, including those listed in the sub-processors table of our Privacy Policy. We are not responsible for downtime, errors, or changes in those providers that affect the Service, although we will work in good faith to mitigate disruptions and to notify Customers when sub-processors change in ways that affect them materially.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

WITHOUT LIMITING THE FOREGOING, KEYEASE INC. DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT AI OUTPUT WILL BE ACCURATE, OR THAT THE SERVICE IS A SUBSTITUTE FOR LEGAL OR PROFESSIONAL ADVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEYEASE INC.’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties; in those jurisdictions the exclusions and limitations apply only to the maximum extent permitted.

You will defend, indemnify, and hold harmless KeyEase Inc. and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable lawyers’ fees) arising out of or relating to (a) your Content; (b) your use of the Service in violation of these Terms or applicable law; or (c) your violation of any third-party right.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. The exclusive forum for any dispute arising out of or relating to these Terms or the Service is the courts located in the City of Vancouver, British Columbia, and each party submits to the personal jurisdiction of those courts — except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information. To the extent permitted by law, each party irrevocably waives any right it may have to a trial by jury.

We may revise these Terms from time to time. If we make material changes we will give reasonable notice inside the Service or by email to the address on your account before the changes take effect. Your continued use of the Service after the effective date of the revised Terms is your acceptance of them. If you do not agree to a material change you may stop using the Service and delete your account before the change takes effect.

KeyEase Inc.
Vancouver, British Columbia, Canada

Legal: legal@kaydency.app
Privacy: privacy@kaydency.app